Trailwood Storage.

The challenge

Routine calls pulling staff off the floor

Trailwood Storage operates self-storage facilities across several US sites (US Highway 69 North, Crooked Creek, South John Reddick Drive). With staff stretched thin across locations, routine tenant calls — "how do I pay," "I'm moving out," "what does a 10×10 cost" — kept pulling people off the floor, and after-hours calls went unanswered.

The solution

One voice agent across every location

Axon AI deployed a single voice agent to answer every inbound call, 24/7, across all three locations. It identifies which site the caller means, resolves the request on the spot where it can, and routes anything that needs a human to the right manager with a clear message. Every call is transcribed and logged automatically — no manual note-taking.

What the agent handles

• Bill payments — sends a secure payment-portal link for the caller's specific location.
• Pricing & availability — quotes unit sizes and monthly rates instantly.
• Move-out notices — captures location, unit number, and move-out date.
• Billing questions & disputes — escalates to the manager with full context.
• Callbacks & info — gives hours, directions, and access details, or takes a clean message.

Results (Jan–Jun 2026)

Hundreds of calls answered, day and night

• Hundreds of tenant calls answered, day and night, across all three sites.
• 84% of real requests resolved or correctly routed — no staff pickup needed.
• Payments and move-outs handled fully self-service, end-to-end.

It also drives sales

The same agent doesn't just service existing tenants — it quotes prices to prospects and confirms brand-new rentals end-to-end, turning inbound questions into signed units without anyone picking up the phone.